Goodbye omnichannel service, hello optichannel strategy
5-minute readQuick summary: Customer service organizations are shifting from omnichannel service to an optichannel approach, streamlining interactions to focus on... Read more.
4 ways businesses are evolving the customer experience—and making it more enjoyable
In 2023, look for businesses to leverage intelligent technologies and operationalize their data in creating enjoyable customer experiences.... Read more.
Predicting Energy Demand with Neural Networks
In optimizing their operations to collectively make the best demand forecasting decisions using data, utilities are turning to neural networks.... Read more.
Powering up the utility customer experience
Today's energy customers have choices, and the customer experiences offered by their local utilities are weighing heavily in their decisions.... Read more.
Customer service transformed: a powerful business growth driver
Companies can leverage customer service to drive business growth through increased revenues, improved customer loyalty, and competitive advantages.... Read more.
Keeping it in the family
Amit Unadkat shares the family trip of a lifetime, made possible by the Logic Values Award... Read more.
Citizen Developers: Driving Enterprise Automation
Organizations seeking to generate business value quickly from enterprise automation must catalyze adoption, and it has to involve citizen developers.... Read more.
Meeting sky-high customer service expectations: Are your teams & tech ready?
Like what you see?Amit Unadkat is a Manager of Digital Transformation with extensive experience in robotic process automation, virtual assistants, business process... Read more.
The post-pandemic contact center: Designing the new normal
In the wake of the coronavirus pandemic, contact centers are recognizing the need for a more flexible customer service model that optimizes use of all available... Read more.
The Importance of a Digital Workforce in 2020
A digital workforce is an essential tool for organizations in 2020. Learn about what it is, benefits, how to implement it, and more.... Read more.