How AI self-service is transforming customer portals
5-minute readQuick summary: Today's customers demand quality self-service solutions within customer portals, and AI delivers the capabilities that can help businesses... Read more.
Case study: Enhancing builder services with an advanced digital portal
4-minute readSnapshot
A large West Coast utility recognized the need to improve service customer experiences for builders and contractors. They partnered with Logic20/20... Read more.
How web portals are transforming utility operations
5-minute readQuick summary: Digital portals are redefining utility operations by providing unified, intuitive platforms for customers and contractors, enhancing... Read more.
The Agile PMO: Building a foundation for success
Proven strategies for establishing an Agile PMO to become more responsive to change and to deliver value to customers faster... Read more.
Agile PMO: Building a foundation for success
Establishing the mission for your Agile PMO is the first step in setting your program management office up for success.... Read more.
Change management trends to watch in 2021
Three change management trends that are reshaping strategies as we look ahead to 2021... Read more.
Leading digital transformation in the utility industry
How Logic20/20 helped a large utility company implement front-end and back-end improvements to propel them towards digital transformation... Read more.