Personal Assistants: Redefining Voice Channels

Personal Assistants: Redefining Voice Channels

2-minute read Despite its age and shortcomings, voice is still one of the main ways customers engage with businesses. In fact, live agents and IVR remain two of most used customer service channels.   However, alternatives such as live chat, chatbots, and...
Using chatbots for customer service

Using chatbots for customer service

If your company has any kind of online customer service presence, you probably should use bots. Here’s why.   Chatbots remove friction from interactions Customer service automation has moved beyond the dark ages of Interactive Voice Response, infamous for the...