Improving customer experiences as an AI product manager

Improving customer experiences as an AI product manager

by | Jun 15, 2022 | Insight

3-minute read One of my favorite things about working with Logic20/20 is having the chance to work with cutting-edge technologies while also making a difference in the lives of real people. As a product manager, my mission is to ensure that the product we create...
Gaining control of enterprise customer data

Gaining control of enterprise customer data

by | Oct 10, 2021 | Insight

We created a vision of how to handle this SaaS provider’s enterprise customer data—and built a detailed plan for achieving it.   At a glance For a large SaaS provider, lack of a single source of truth for enterprise customers hindered them from capitalizing...
Customer feedback dashboard

Customer feedback dashboard

by | Jul 22, 2021 | Insight

6-minute read For years, businesses have been chasing the holy grail of a true Voice of the Customer (VOC) analysis—a 360-degree view that reveals everything they need to know about their customers. In many organizations, this aspiration can lead down a rabbit hole of...