Virtual Agents in Customer Service: Managing Costs

Virtual Agents in Customer Service: Managing Costs

by | Dec 1, 2020 | Insight

4-minute read Every year, businesses spend about $1.3 trillion addressing the 265 billion customer service requests that flow into contact centers—an average of 726 million per day. Since AI in customer service lowers costs, implementing AI-driven solutions can make a...
Technology Tools for Enhanced Customer Service

Technology Tools for Enhanced Customer Service

by | Nov 17, 2020 | Insight

6-minute read Consumers’ expectations of the customer service experience have been rising steadily for the past several years—and the escalation continues. In a recent survey by Microsoft, 55 percent of consumers said they have higher expectations of customer...
Why UX design should be a business priority

Why UX design should be a business priority

by | Nov 11, 2020 | Insight

4-minute read Since the COVID-19 outbreak began impacting the world earlier this year, there’s been an incredible disruption forcibly altering how companies and their employees interact with customers and each other. This new reality reminds us not only of how social...