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Harness the power of conversational AI for customer service

Harness the power of conversational AI for customer service

by Logic20/20 Consulting | Nov 9, 2024 | Insight

10-minute read Quick summary: Learn what conversational AI for customer service is and how it can benefit your business by boosting efficiency and customer satisfaction. Conversational AI is transforming customer service with solutions that combine speed, convenience,...
Case study: Enhancing communications with streaming technology

Case study: Enhancing communications with streaming technology

by Michael Cohen | Aug 20, 2024 | Insight

3-minute read Snapshot A large West Coast utility was aiming to transform its outage communication strategy by delivering timely and accurate updates through customers’ preferred channels. By partnering with Logic20/20, the utility sought to enhance customer...
How AI self-service is transforming customer portals

How AI self-service is transforming customer portals

by Mary Beth Gibson, Lionel Bodin | Jun 26, 2024 | Insight

5-minute read Quick summary: Today’s customers demand quality self-service solutions within customer portals, and AI delivers the capabilities that can help businesses deliver. Driven by expectations of zero-wait convenience, 24/7 availability, and fast response...
Goodbye omnichannel service, hello optichannel strategy

Goodbye omnichannel service, hello optichannel strategy

by Amit Unadkat, Alexis Greenwood, Dmitriy Buslovich, Alena LaScola | May 30, 2024 | Insight

5-minute read Quick summary: Customer service organizations are shifting from omnichannel service to an optichannel approach, streamlining interactions to focus on optimizing the most effective channels for ideal customer experiences. In a recent Salesforce study, 80...
Transforming customer experiences through sentiment analysis

Transforming customer experiences through sentiment analysis

by Travis Jones | May 10, 2024 | Insight

3-minute read Quick summary: Advanced sentiment analysis solutions give businesses the granular insights they need to respond to continuously escalating customer expectations. Find out how from Travis Jones, whose insights on the subject recently appeared in Fast...
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