A simple Salesforce Package cheat sheet

A simple Salesforce Package cheat sheet

4-minute read As an IT consultant, I frequently change technologies and project roles. The frequent shift of focus is great for staying interested, engaged, and marketable. The downside is that many mental-muscle-memory tasks fade or never take root with long gaps...
Why your company needs a customer service strategy

Why your company needs a customer service strategy

6-minute read How a customer service strategy helps you navigate the complexities of today’s customer care environment and achieve your business objectives Yes, you read that title correctly. Every organization needs a customer service strategy. Whether you’re B2B or...