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Digital transformation in energy and utilities: Powering the future of energy and innovation

Digital transformation in energy and utilities: Powering the future of energy and innovation

by Logic20/20 Consulting | May 23, 2024 | Insight

7-minute read Quick summary: Digital transformation in utilities is revolutionizing the energy sector by enhancing efficiency, sustainability, and customer satisfaction through cutting-edge technologies and data-driven solutions. The utilities sector is undergoing a...
Agile leadership: The driving force for Agile transformation

Agile leadership: The driving force for Agile transformation

by Alison Braun, Melanie Tran, Breanne Raso | May 21, 2024 | Insight

5-minute read Quick summary: How intentional development of Agile leaders provides the driving force behind the journey towards Agile transformation Do a Google search for “Agile transformation” and you’ll end up with just shy of 140 million results. If you flip...
Customer Experience Management: Enhancing Satisfaction

Customer Experience Management: Enhancing Satisfaction

by Logic20/20 Consulting | May 17, 2024 | Insight

Content updated 9/16/2024. Orginally published 5/2024 Incorporating Customer Service Platforms Into Your Customer Service Strategy Customer Service Platforms compare to traditional customer service as smartphones compare to beepers. Customer Service Platforms (and...
Case study: Crafting a business case for image analytics

Case study: Crafting a business case for image analytics

by Tom Cunnie | May 14, 2024 | Insight

3-minute read Snapshot When a major Midwestern utility needed to make a strong business case for expanding their drone image analytics program, they contacted Logic20/20. In just seven weeks, our experts conducted a thorough assessment of the current...
Transforming customer experiences through sentiment analysis

Transforming customer experiences through sentiment analysis

by Travis Jones | May 10, 2024 | Insight

3-minute read Quick summary: Advanced sentiment analysis solutions give businesses the granular insights they need to respond to continuously escalating customer expectations. Find out how from Travis Jones, whose insights on the subject recently appeared in Fast...
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