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Choosing the right processes for RPA and AI in 2026

Choosing the right processes for RPA and AI in 2026

by Logic20/20 Consulting | Jan 3, 2026 | Insight

6-minute read Originally published in March 2020. Updated in 2026 to reflect current automation and AI trends. Robotic process automation (RPA) gained traction in the early 2020s as organizations pursued quick efficiency gains and cost reduction. Many of those...
Benefits of intelligent process automation (IPA): How it boosts your bottom line

Benefits of intelligent process automation (IPA): How it boosts your bottom line

by Lionel Bodin | Nov 25, 2024 | Insight

5-minute read By now the benefits of intelligent process automation are well known, and thanks to the availability of cost-efficient, user-friendly automation software, more organizations are reaping the rewards. These benefits are often realized through the use of a...
Trends in Power Utilities: Insights for Industry Leaders

Trends in Power Utilities: Insights for Industry Leaders

by Tejan Gabisi | Feb 4, 2021 | Insight

5-minute read As we continue to adapt to the disruptions of 2020 and cautiously enter 2021, utilities face challenges on multiple fronts—some carrying over from previous years, others relatively new. Regulatory requirements are becoming more stringent. Consumers are...
DigitalNOW Podcast | The future of automation – Is terminator to blame for our fear?

DigitalNOW Podcast | The future of automation – Is terminator to blame for our fear?

by Matt Trouville | Jan 21, 2021 | Insight

25-minute listen Automation… what is it? Is it a robot? Is it software? What exactly does it look like? If businesses are to stay competitive in the new year, speed their time to market, and reduce costs, automation is a critical part of any strategy. In this...
The post-pandemic contact center: Designing the new normal

The post-pandemic contact center: Designing the new normal

by Amit Unadkat | Jul 7, 2020 | Insight

The year 2020 presented more challenges than many businesses have faced since their inception. For organizations that have been moving slowly on digital transformation (or ignoring it altogether), the coronavirus pandemic and ensuing lockdown have amounted to an...
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