As robotic process automation (RPA) continues to attract attention for its cost-saving and productivity-boosting benefits, more organizations are realizing that RPA implementation is one part of a larger automation journey. To gain the process intelligence needed for...
6-minute read As the spread of coronavirus continues to disrupt business and personal life throughout the United States, customer inquiries are flooding into call centers across industries, from travel to finance to telecommunications. On March 25 alone, New York City...
In a recent article, we explored three requirements for successful robotic process automation (RPA): choosing the right processes to automate, improving their efficiency, and preparing your data. If you’ve followed these steps and conducted a satisfactory pilot, it’s...
5-minute read Robotic process automation (RPA) — applying artificial intelligence (AI) and machine learning in automating routine tasks usually performed by humans — has emerged as the next leap in the enterprise’s journey towards digital transformation. According to...
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