Leveraging Data for Customer Engagement Strategy

Leveraging Data for Customer Engagement Strategy

by | Oct 4, 2018 | Insight

You’ve probably done it at least once while shopping online – clicked on an item labeled “frequently bought together” before finally checking out. More than one-third of Amazon’s digital sales actually originate from this practice.   It works there and elsewhere...
Urgency & change management

Urgency & change management

by | Sep 4, 2018 | Insight

All organizations face the need for change. Learning how to effectively create a sense of urgency through change management can set organizations apart from their competitors. Without urgency, any change effort will be threatened, and employees often won’t rise to the...
The BI customer journey

The BI customer journey

by | Jul 31, 2018 | Insight

Businesses today are surrounded by an overwhelming amount of data. Many companies put significant effort into analyzing and drawing conclusions from their data, but do not see the impact they seek or are unable to harness it to its full potential. Others are...
Measuring Change Management: Key Metrics for Success

Measuring Change Management: Key Metrics for Success

by | Jul 24, 2018 | Insight

3-minute read Change management is a process that helps organizations and teams incorporate change into the way that they operate. The change could include anything from new methodologies to tools or processes. You can think about change management as helping a group...