Enhancing Customer Service with Virtual Agents

Enhancing Customer Service with Virtual Agents

3-minute read Quick summary: How customer service AI in the form of virtual agents for customer service that benefit customers, customer care agents, and the business. Note: This article is an update to “Using conversational AI to improve your business”...
RPA: Choosing the Right Processes for Automation

RPA: Choosing the Right Processes for Automation

6-minute read As the spread of coronavirus continues to disrupt business and personal life throughout the United States, customer inquiries are flooding into call centers across industries, from travel to finance to telecommunications, a huge spike in the need for...
Implementing remote work culture

Implementing remote work culture

As technology improves and work culture changes, more businesses are embracing remote work to improve work-life balance, remain competitive, or tap into talent across different geographies. Many people like the flexibility that remote work offers, with reduced commute...