Digital Trends 2023: Developments and Strategies

Digital Trends 2023: Developments and Strategies

7-minute read Quick summary: As we enter 2023, we expect businesses will be seeking greater agility and fiscal flexibility, and these four digital transformation trends will help them achieve their goals.     Two years ago, we reported how the pandemic had forced...
How AI-driven automation benefits your bottom line

How AI-driven automation benefits your bottom line

5-minute read By now the benefits of automation are well known, and thanks to the availability of cost-efficient, user-friendly automation software, more organizations are reaping the rewards. Gartner predicts that 90 percent of large businesses will adopt...
High tNPS and customer service

High tNPS and customer service

7-minute read “Based on your recent experience, how likely are you to recommend Acme to a friend on a scale from 0 to 10?” This is the million-dollar question—literally! A customer’s answer to this question contributes to a company’s overall transactional...