8-minute read

Quick summary: Leveraging machine learning for risk management positions utilities to increase safety, improve regulatory compliance, manage costs, and improve service for their customers.

Driven by increasing compliance requirements, escalating customer expectations, and growing concerns over safety and grid reliability, utility companies are seeking innovative solutions for managing risk more effectively. They know the answers lie within their data—the challenge lies in discovering cost-efficient ways to make data work for them. That’s where machine learning (ML) comes in to support various analytics use cases in utilities.

Accelerating adoption of artificial intelligence (AI)–driven solutions, particularly machine learning, enables utilities to tap into the power of their data in making mission-critical decisions. When utility companies implement machine learning to manage risk, they are better equipped to overcome the challenges of the current environment and to be ready for what lies ahead.

New disruptors, new challenges

While few utilities are known for being early adopters of the latest innovations, some recent trends have forced even the most reluctant providers to rethink their perspectives on AI-driven automation.


Climate change–related events

As climate change continues to drive extreme weather events, utilities must adapt to the resulting demand spikes, outage risks, fire hazards, and other challenges. The western United States has been enduring a multi-year drought—at least half of the last 20 years have been drier than the long-term average—increasing demands on water utilities and escalating fire risks. In California alone, 8,835 fires were recorded in 2021, burning over 2.5 million acres across the state. 2021 also saw a record-setting heat wave on the West Coast and Hurricane Ida, which left more than 1 million residents without power. In February 2022, Winter Storm Landon swept through much of the country, leading to power outages for over 330,000 homes and businesses across multiple states.


While the need to anticipate and prepare for severe weather is nothing new, the escalating frequency and intensity of climate crises is calling for the exploration of more effective solutions.

Renewable energy drivers

To combat the causes of climate change, the Biden administration has called for the elimination of carbon emissions from the electric sector by 2035 and reaching net-zero emissions economy-wide by 2050. On the consumer side, 2021 saw sales of electric vehicles (EVs) jump 83 percent and hybrid sales climb 76 percent, generating increases both in demand for public charging stations and in the strain on electric grids.

Escalating compliance requirements

The already highly regulated utility industry is facing a steady stream of new regulations, and the costs of keeping pace—in terms of both time and dollars—continue to increase. In the area of safety compliance, for example, California electric utilities are required to submit annual wildfire mitigation plans (WMPs) detailing how they are constructing, maintaining, and operating equipment in a way that will minimize the risk of wildfires.

This reporting requirement is far more than a simple rubber-stamp exercise—as one of our clients discovered when the California Public Utilities Commission (CPUC) requested additional data to support the claims in their WMP. Fortunately, the utility had support from Logic20/20 machine learning teams and was able to respond to the request promptly and accurately (see “Top 6 use cases for analytics in utilities’ risk management” below).

Why machine learning is key for utilities

Most utilities have more than enough data for making informed, timely decisions to support risk management. Drones, stationary cameras, smart sensors, other IoT resources, and human reporting create enormous volumes of near-real-time data every hour of every day. However, this bounty of data is only as valuable as the utility’s ability to do something with it—to analyze the information and identify irregularities that warrant investigation. This is an impossible task for even the most knowledgeable, experienced human workers. But for utility analytics and machine learning technology, it’s all in a day’s work.

Historical data enables ML solutions to “learn” acceptable parameters, such as the amount of wear that can appear on a piece of equipment before it becomes a failure risk or the amount of vegetation that can encroach on a power line before a fire risk arises. The system can then evaluate data as it streams in and flag irregularities that fall outside these parameters, which human response teams can then analyze and address. As more irregularities are defined and addressed, this information flows back into the system’s historical data, enabling the platform to become more skilled as time goes on.

Top 6 use cases for analytics in utilities’ risk management

Vegetation management

Using machine learning, utilities can assemble data from drone footage, climate conditions, inspection records, and tree species profiles in training machine learning models to assign risk scores to each individual tree. These models can then be used to prioritize trees for inspection, recommend optimal trimming clearances, and estimate the number of risk events prevented by well-planned trimming.


Predictive asset management

Machine learning solutions can take in huge volumes of equipment-related data—including brands/suppliers, dates of installation, weather conditions, maintenance records, and historical records of failures—to predict when a specific piece of equipment is at risk for failure.


Rapid hazard identification

With machine learning, utilities can review thousands of records from drone footage, lidar, GIS mapping, and scores of other sources to identify irregularities that could indicate safety hazards. Problematic records can be automatically flagged for closer analysis and remediation by human response teams.


Weather-based outage and demand predictions

Historical weather data can be combined with usage patterns, outage reports, and other data to help machine learning solutions identify weather patterns that are likely to lead to outages, surges in demand, and other situations.


Maintenance prioritization

Traditionally, many utilities have maintained their equipment according to a set schedule—or responded when the equipment failed. Machine learning enables them to assign priority to assets which, according to their age, surrounding weather conditions, and other factors, are at highest risk of failure. By assigning highest priority to the assets at highest risk, utilities can avoid failures that lead to outages and fire hazards—and possibly extend the lifespan of their equipment as well.


Guiding grid safety precautions

During extreme weather events, it may become necessary to shut down portions of an electrical grid as a safety precaution. Machine learning delivers the quick insights and predictions utilities need to identify and prioritize the areas at highest risk for safety issues under rapidly changing conditions and plan shutdowns accordingly.

Benefits of machine learning and analytics in utilities’ risk management

Because it combines a massive capacity for reviewing data and the ability to learn continuously from outcomes, machine learning is ideally suited for utilities looking to upscale their risk management practices in a cost-effective way. Utilities that are adding analytics and machine learning to their operations in various use cases are realizing an array of benefits.


Increased safety

Machine learning enables utilities to quickly identify and address potential safety hazards before they can cause damage or place communities at risk.


Improved compliance

Thanks to machine learning, utility companies can easily assemble the data they need to respond to compliance reporting requirements and ensure continued alignment with regulatory guidelines.


Improved cost management

Utilities can leverage data analytics and machine learning to save hundreds of hours on manual inspections, maintenance reports, and other tasks traditionally done by human employees.


Improved customer satisfaction

Every time an outage can be avoided, utility companies have an opportunity to increase satisfaction and trust among their customers.

Machine learning tools for effective risk management

Technology products alone will not guarantee optimal outcomes in machine learning—but it’s tough to be successful without the right combination of the right solutions.


At Logic20/20, we take a technology-agnostic approach to machine learning for our clients, tailoring each solution to the organization’s specific needs. Over the years, we’ve used various combinations of Palantir Foundry, AWS solutions (Amazon Athena, AWS Glue, Amazon SageMaker), Google Cloud products (Vertex AI, AutoML, AI Infrastructure), and Azure Machine Learning. Each solution offers its own advantages, so it’s important that we gain a deep understanding of the organization’s current situation and ultimate objectives before exploring specific technologies.

Utilities analytics case studies

Logic20/20 has had the opportunity to support multiple utility companies in their missions to tap into the power of machine learning for their risk management initiatives.


Vegetation management plan validation

A large California utility needed to prove to the state utilities commission that their vegetation management program was effective in reducing fire risks. Our team developed a machine learning model to analyze the outcomes of the program. After analyzing more than 12.5 million records—encompassing factors such as line clearance distance and genus and location of trees—we delivered an analysis that provides the information needed for a data-driven, actionable wildfire mitigation plan.


Asset management

Identifying asset (equipment) risks is vital to maintaining grid safety; however, the task of continuously monitoring the condition of every piece of equipment across hundreds of miles lies beyond the realm of human capabilities. For an electricity provider serving more than 3 million customers, we developed deep neural networks to detect asset issues from drone footage, satellite images, lidar, and inspector photos, using image detection to improve issue capture rates and reduce inspection costs.


Looking ahead

As more utilities adopt machine learning, they become capable of going beyond traditional risk management (controlling the various things that could go wrong) to achieve true resilience—being ready to quickly recognize and respond to a wide range of situations.


While the growing use of predictive analytics in the energy industry makes this evolution possible, utilities must recognize the shift in mindset needed for a successful machine learning strategy. Utility companies have historically operated according to fixed plans, addressing risk management through rules and regulations. In an environment that’s increasingly dynamic and fluid, this approach can only go so far. When utilities leverage analytics in various use cases, they can achieve the agility they need to improve safety, control costs, manage compliance, and deliver more reliable service to their customers in a rapidly changing environment.

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Adam Cornille

Adam Cornille is Director of Advanced Analytics at Logic20/20. He is a data science manager and practitioner with over a decade of field experience, and has trained in development, statistics, and management practices. Adam currently heads the development of data science solutions and strategies for improving business maturity in the application of data.