Elevating customer care with AI and machine learning

Elevating customer care with AI and machine learning

5-minute read Snapshot When a telecommunications enterprise that’s already famous for their customer service wanted to up their game, they turned to Logic20/20. Our team met the challenge with call center AI and machine learning (ML) solutions built on AWS that enable...
Setting the stage for an optimal user experience

Setting the stage for an optimal user experience

4-minute read Snapshot Our client, a global technology provider, had set a goal to redesign their licensing website—but first, they wanted to make sure they understood their customers, the journey through the licensing process, and how their user experiences stacked...