How AI helps customer service reps

How AI helps customer service reps

11-minute read Quick summary: Call center AI tools enable customer service organizations to empower their reps and evolve from cost centers to revenue generators. Contents Meet your new sales force Will AI replace call center agents? 10 AI call center use cases for...
Case study: Streamlining telecom finance

Case study: Streamlining telecom finance

6-minute read Snapshot When a telecom enterprise’s financial team needed to accelerate the migration of their legacy accounting system to the cloud, they partnered with Logic20/20. Our team of senior architects, developers, and accounting subject-matter experts (SMEs)...
The Impact of Edge Computing and 5G on Utility Grids

The Impact of Edge Computing and 5G on Utility Grids

2-minute read Not so long ago, utility companies would check a customer’s meter once a month—12 times a year. Today data can feed in from smart meters every 15 minutes, totaling over 35,000 readings per meter per year.   Every day, IoT devices and other smart...