Unlocking potentials: Embrace multicloud architectures
Two key areas where utilities are shifting to multicloud configurations and some of the approaches that are helping them make the leap... Read more.
Powering up the utility customer experience
Today's energy customers have choices, and the customer experiences offered by their local utilities are weighing heavily in their decisions.... Read more.
High tNPS and customer service
How conversational messaging can help businesses achieve high tNPS scores for their customer service offerings... Read more.
Digital Trends 2021: Insights and Forecasts
Five digital transformation trends in 2021 that will shape how businesses adapt to current demands and plan their digital futures... Read more.
Meeting sky-high customer service expectations: Are your teams & tech ready?
Like what you see?Amit Unadkat is a Manager of Digital Transformation with extensive experience in robotic process automation, virtual assistants, business process... Read more.
Conversational AI Benefits: Enhancing Customer Interaction
The benefits of conversational AI and virtual agents deliver an enormous competitive advantage. Here’s how.... Read more.
Digital Trends 2020: A Recap and Analysis
Digital transformation trends in 2020 will include an improvement in conversational AI technology, robotic process automation, and more.... Read more.
Messaging Employee Experience: Strategies for Impact
Learn how virtual messaging improves internal employee experience (EX), including common use cases for virtual assistants.... Read more.
Virtual Assistant Solutions: Restructuring Customer Support
Lionel Bodin discusses virtual assistants and how to avoid common issues with chatbots for good customer service.... Read more.
How automation lowers the cost of training and customer support
Automation and artificial intelligence are tools that can reduce the cost of training and customer support... Read more.