Built a dynamic market model based on extensive research to inform on market sizing and go-to-market strategy
We worked with the multinational technology company to build a dynamic market model... Read more.
Applying advanced analytics to customer journey mapping
Our clients in Microsoft’s retail division wanted to deepen their understanding of customer satisfaction across the buyer’s journey... Read more.
eBook: 3 ways artificial intelligence is transforming customer service
3 ways artificial intelligence (AI) helps customer service organizations meet customer expectations, improve agent morale and retention, and optimize costs... Read more.
Predictive analytics helps insurers make better informed decisions
With predictive analytics tools, insurers can create behavioral models using data to understand and evaluate possible outcomes that can affect their business.... Read more.
Preparing an enterprise client for data privacy regulations
Our team assessed the data of an enterprise client’s device analytics team, mapped how that data is routed through their organization, then helped them achieve... Read more.
Social media consolidation
A multinational banking and financial services holding company enlisted us to integrate its expansive social media presence onto a single platform, consolidating... Read more.
Eliminating a financial enterprise’s CRM silos
A financial services client aligns CRM systems across multiple lines of business... Read more.
Achieving agility through microservices
Large bank trades monolithic application for an Agile microservices architecture... Read more.
Digital transformation for an integrated customer experience
How a financial institution preserved their reputation for outstanding service through a mindful digital strategy.... Read more.
Improving sales operations via Salesforce migration
We updated and migrated an entire sales CRM platform for a major pharmaceutical client.... Read more.