Executive summary: Operational technology (OT) business integration coordinates the business and operational work required to prepare an OT system for launch. By maintaining alignment across business processes, change management, readiness…

A four-step approach to realizing broader operational value from AI AI adoption is growing across utilities, but deploying more tools and agents does not automatically produce broader operational gains. Individual tasks may get faster while manual…

3-minute read A large West Coast utility had invested in advanced wildfire risk modeling to support safer, more informed operational decisions. As adoption grew and demand for the underlying data and analytics increased, the organization saw an…

A practical framework for aligning AI autonomy and governance with business consequence AI agents are moving beyond individual productivity tasks into business operations such as routing work orders, reconciling invoices, and coordinating tasks…

Executive summary: Scaling flexible interconnection requires more than proving the effectiveness of the supporting technology at individual sites. Utilities need repeatable business processes that integrate flexible interconnections into planning…

Executive summary: For large infrastructure projects, regulatory acceleration depends on the quality and readiness of regulatory work throughout the project lifecycle. The Regulatory Acceleration Platform applies regulatory requirements and expert…

Executive summary: Microsoft Copilot ROI depends on disciplined decisions about use case priorities, organizational capabilities, and measurable business outcomes. The Copilot Value Acceleration framework provides a practical approach for directing…

3-minute read As enterprises expand AI across their operations, leaders face growing pressure to demonstrate returns on their investments. Yet evaluating AI through the same lens as a traditional software implementation can obscure its broader…

3-minute read A leading nonprofit organization had expanded its use of AI tools across the enterprise but needed a clearer understanding of how to scale AI beyond individual productivity gains. While AI adoption expanded across teams, inconsistent…

Original publication date: July 29, 2025 Executive summary: Agentic AI has moved from promise to production. One year after our original guide, we cover what enterprises have learned, how multi-agent workflows changed the picture, and where the…