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How AI self-service is transforming customer portals

How AI self-service is transforming customer portals

by Mary Beth Gibson, Lionel Bodin | Jun 26, 2024 | Insight

5-minute read Quick summary: Today’s customers demand quality self-service solutions within customer portals, and AI delivers the capabilities that can help businesses deliver. Driven by expectations of zero-wait convenience, 24/7 availability, and fast response...
ChatGPT implementation: Harnessing AI for communication

ChatGPT implementation: Harnessing AI for communication

by Nick Maddock | Jun 6, 2023 | Insight

3-minute read Quick summary: While others waste time and resources chasing the perfect use case for ChatGPT, your organization can be laying the foundation for long-term success in getting the most out of generative AI. In November 2022, the holidays came early for AI...
Conversational AI Benefits: Enhancing Customer Interaction

Conversational AI Benefits: Enhancing Customer Interaction

by Lionel Bodin | Oct 27, 2020 | Insight

7-minute read With the advent of personalized products and on-call delivery, customers have come to expect a new standard experience: fast, easy, accurate, and personalized. Accomplishing this without sacrificing your workday can be a challenge, since the data...
Virtual Assistant Solutions: Restructuring Customer Support

Virtual Assistant Solutions: Restructuring Customer Support

by Lionel Bodin | Jul 30, 2019 | Insight

4-minute read Chatbots have many potential benefits, and companies are integrating them at unprecedented rates, forecasting lower customer care costs, faster response times, and explosive growth—but only with a well-planned virtual assistant. The role of customer...
Using change management to integrate chatbots and messaging

Using change management to integrate chatbots and messaging

by Allison Todd | Apr 30, 2019 | Insight

6-minute read Companies are beginning to use tools like chatbots in record numbers, supplementing voice conversations and augmenting customer service processes. As with any big change, it’s important to have a plan in place to ensure smooth adoption. Digital...
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