Goodbye omnichannel service, hello optichannel strategy
5-minute readQuick summary: Customer service organizations are shifting from omnichannel service to an optichannel approach, streamlining interactions to focus on... Read more.
Cloud migration: Navigating innovation & regulation
6-minute readQuick summary: How utilities can address their toughest questions regarding cloud migration and enable a smooth transition to cloud-based operations... Read more.
Enhance customer experiences: Gen AI’s self-service growth
6-minute readQuick summary: Generative AI is enhancing customer portals and other self-service tools through advanced interactive capabilities.
Since the first version... Read more.
Webinar: Unlock real Agile transformation
Join us at our upcoming webinar, "Unlocking real Agile transformation: change management is the key"... Read more.
Customer Service Strategy Template
Download the Logic20/20 customer service strategy template to assess your current support environment and build a roadmap for the future.... Read more.
The Great Resignation and technical debt: finding a way forward
The Great Resignation has underscored the impact that technical debt can have on the ability to respond quickly to business drivers.... Read more.
Maximizing ROI of low-code development: a practical assessment
Low-code/Salesforce teams can deliver considerable cost savings and shorten development timeframes—if they’re designed strategically.... Read more.
Why your company needs a customer service strategy
How a customer service strategy helps you navigate the complexities of today’s customer care environment and achieve your organization’s objectives... Read more.
5 must-have features for your CLM platform
How to know if you’re ready to implement a contract lifecycle management (CLM) software, and 5 features to look for in your next platform... Read more.
High tNPS and customer service
How conversational messaging can help businesses achieve high tNPS scores for their customer service offerings... Read more.