Meeting sky-high customer service expectations: Are your teams & tech ready?
Like what you see?Amit Unadkat is a Manager of Digital Transformation with extensive experience in robotic process automation, virtual assistants, business process... Read more.
Chatbots, virtual assistants, and virtual agents: how to navigate the neighborhood of robotic helpers
Learn the key differences between chatbots, virtual assistants, and virtual agents and how each can benefit businesses.... Read more.
Virtual Agents in Customer Service: Managing Costs
Virtual agents lower customer service costs by reducing agent training costs and improving speed and quality of issue resolution.... Read more.
Technology Tools for Enhanced Customer Service
How to choose the best technology solutions for your customer service organization... Read more.
Customer Journey AI: Enhancing Digital Experiences
How businesses can leverage AI to drive results at every stage of the customer journey... Read more.
Enhancing Customer Service with Virtual Agents
How customer service AI in the form of "virtual agents" benefits customers, customer care agents, and the business.... Read more.
Why You Should Upgrade Your Customer Service Infrastructure
As customer expectations increase and the business environment evolves, there’s never been a better time to invest in an elevated customer service experience.... Read more.
How my vacation taught me to work smarter
I’m lucky to work for a company that puts work-life balance first. We are provided fair expectations, competitive PTO and well-rounded benefits.... Read more.
A Day in the Life – Alexis
Alexis is a senior consultant with Logic20/20... Read more.