DigitalNOW Podcast | Machine learning for good

DigitalNOW Podcast | Machine learning for good

17-minute listen Thanks to advancements in machine learning, companies are now using this application of artificial intelligence to change the world. And right now, we could all use a little more good in the world. This tool can help us quickly find patterns, predict...
High tNPS and customer service

High tNPS and customer service

7-minute read “Based on your recent experience, how likely are you to recommend Acme to a friend on a scale from 0 to 10?” This is the million-dollar question—literally! A customer’s answer to this question contributes to a company’s overall transactional...