DataOps: Bridging DevOps Practices with Analytics

DataOps: Bridging DevOps Practices with Analytics

For organizations of all sizes and across verticals, it is becoming increasingly important to leverage data and analytics with clear calls to action to drive business value. There is a need to have data available and consumable across many points of use. Insights from...
Leveraging Data for Customer Engagement Strategy

Leveraging Data for Customer Engagement Strategy

You’ve probably done it at least once while shopping online – clicked on an item labeled “frequently bought together” before finally checking out. More than one-third of Amazon’s digital sales actually originate from this practice.   It works there and elsewhere...
Using chatbots for customer service

Using chatbots for customer service

If your company has any kind of online customer service presence, you probably should use bots. Here’s why.   Chatbots remove friction from interactions Customer service automation has moved beyond the dark ages of Interactive Voice Response, infamous for the...