Personal Assistants: Redefining Voice Channels

Personal Assistants: Redefining Voice Channels

2-minute read Despite its age and shortcomings, voice is still one of the main ways customers engage with businesses. In fact, live agents and IVR remain two of most used customer service channels.   However, alternatives such as live chat, chatbots, and...
DataOps: Bridging DevOps Practices with Analytics

DataOps: Bridging DevOps Practices with Analytics

For organizations of all sizes and across verticals, it is becoming increasingly important to leverage data and analytics with clear calls to action to drive business value. There is a need to have data available and consumable across many points of use. Insights from...